Dispensary - Clements Surgery

We are a part-dispensing practice and we dispense to patients living in surrounding villages which are more than 1 mile from a chemist. 

Contact the dispensary

The Dispensary Manager and their team are there to help you. Please call the practice on 01440 841 300 and ask to speak to a member of the dispensary team.

Effective from Tuesday 1st September, dispensary opening times are Monday to Friday, 09:00 - 11:00 and then 15:30 - 18:30. This includes collecting your prescription, telephone requests and the dispensary reception.

Requesting medication as a dispensary patient – please allow 4 working days.  

Patients can request repeat prescriptions in the following ways:

• Use SystmOnline which can be done by clicking on the ‘Order Repeat Medication’ link at the top of this page. If you have not registered for online services you can do so by completing an online services form at the Surgery.
• By completing a repeat prescription form at the Surgery.

Picking up your medication

Your medication can be picked up from:

• The dispensary at Clements Surgery. During the pandemic we are using Clements as the main site for collecting prescriptions.
• From 5th October, Kedington Surgery will reopen between the hours of 10:15am and 11:45am every Wednesday morning. This is to allow the collection of prescriptions only and will act as a pick up point, with no access to the Surgery.

Other services

You may be invited to have a one-to-one consultation with a Dispenser to discuss your requirements and compliance with your present medication (This is called DRUM).

The NHS App allows you to order prescriptions, see your available medications and request a new repeat prescription. 

To use this servuce you must be:

• registered with a GP surgery in England
• aged 13 and over

To access the NHS App, download it for free from the App Store and Google Play. 

More information available here: www.nhsapp.service.nhs.uk/login

Patients on regular medication should order their repeat medication allowing at least 3 days' notice.

Repeat Medications can be requested online using SystmOne or by completing a repeat prescription form at the Surgery.

Please note, prescription requests cannot be taken over the phone. 

Collections

Clements Surgery is a part-dispensing practice and we dispense to patients living in the surrounding villages which are more than 1 mile from a chemist. 

Effective from Tuesday 1st September, the dispensary opening times are Monday to Friday, 09:00 - 11:00 and then 15:30 - 18:30. This includes collecting your prescription, telephone requests and the dispensary reception.

Patients on repeat medication will be asked to see a doctor at least once a year to review their regular medications; a notification should appear on your repeat slip.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions

More information is available at NHS Choices.

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.35
• 12-month prepayment certificate (PPC): £108.10
• 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.